Privacy Policy

This legislation affirms the GDPR where as an organisation we do our utmost to protect your data/information & also gives the data subject (you) more rights on how your data is handled. This privacy policy sets out how our organisation uses and protects any information that you give AVG Distribution Limited when you use this website.  This statement provides you with how we use, share and store your personal data.

AVG Distribution Limited  is committed to ensuring that your privacy is protected.

What we collect

We do not collect more data/information than we require to meet our stated purpose and will not retain it for longer than is necessary.

We may collect the following information:

Name and payment details

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

Website (Data aggregation, analytics and profile creation):

When you visit our site, a 3rd party service such as Google Analytics is used to collect analytical log and details of our web site visitors’ behaviour sample and pattern.

We do this to find out things such as the number of visitors to the various parts of the site, location & other simple default Google analytics log.

The processed data does not identify any specific visitor and no attempts are made by Google to find out the identities of those visitors to our website.

Any effort to collect identifiable data/information will be forthrightly mentioned.

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Contact via social media

We do not use any service or a third party source to manage our social media communications.

When a message is sent via private or direct message, the message will be dealt with & deleted if not required in relation to your query.

We do not share your data with any other organisations.

Call our helpline/customer support

When you call our customer service we do not collect but Caller Line Identification information is used to identify the caller in case the line gets disconnected.

Not all the telephone lines have the same service & we do not retain any information from the calls or record them.  If the user decides to leaves their details on our voice mail, this would be deleted when the query has been handled.

Email us

We use Transport Layer Security (TLS) & other secure protocols to encrypt and protect email traffic in line with the authorities.

If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, viruses, spam, phishing or malicious software.

Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Chat service

We use the EKM power Interactive chat service for handling real time customer enquiries.

Upon using our live chat service, we collect your name and email address and the message; if we aren’t able to respond in real time (else no data is collected).

This data is deleted after the chat and will not be shared with any other establishment.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to take such action.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR 2018.  If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, write, call or email us as soon as possible.

We will promptly correct any information found to be incorrect.

If we do hold information about you we will:

Service Providers

We may employ third party companies to provide services on our behalf and to assist us in analysing and manage our data.

These companies have access to some personal information only to perform these tasks on our behalf and are obligated and adhere to the GDPR 2018.

These companies would not disclose or use it for any other purpose.

Such companies are our payment services and website services providers…

Managing data breach

We will notify the official departmental authority of any data breach (within 72 hours) that could result in major economic, social disadvantage or related.

In addition we would also notify the data subject (you) about any data breach.

The right to be forgotten (erased)

As a data subject, you can request and demand that any data/information be deleted indefinitely including data stored by our associated third-parties.

Please note this data includes forum, reviews, emails, blog posts and all personal data/information.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

AVG Distribution Ltd

9 Four Seasons Crescent, Sutton, Surrey, England, SM3 9QR