AVG Distribution Limited is committed to ensuring that your privacy is protected.
What we collect
We do not collect more data/information than we require to meet our stated purpose and will not retain it for longer than is necessary.
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Website (Data aggregation, analytics and profile creation):
When you visit our site, a 3rd party service such as Google Analytics is used to collect analytical log and details of our web site visitors’ behaviour sample and pattern.
We do this to find out things such as the number of visitors to the various parts of the site, location & other simple default Google analytics log.
The processed data does not identify any specific visitor and no attempts are made by Google to find out the identities of those visitors to our website.
Any effort to collect identifiable data/information will be forthrightly mentioned.
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Contact via social media
We do not use any service or a third party source to manage our social media communications.
When a message is sent via private or direct message, the message will be dealt with & deleted if not required in relation to your query.
We do not share your data with any other organisations.
Call our helpline/customer support
When you call our customer service we do not collect but Caller Line Identification information is used to identify the caller in case the line gets disconnected.
Not all the telephone lines have the same service & we do not retain any information from the calls or record them. If the user decides to leaves their details on our voice mail, this would be deleted when the query has been handled.
We use Transport Layer Security (TLS) & other secure protocols to encrypt and protect email traffic in line with the authorities.
If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, viruses, spam, phishing or malicious software.
Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
We use the EKM power Interactive chat service for handling real time customer enquiries.
Upon using our live chat service, we collect your name and email address and the message; if we aren’t able to respond in real time (else no data is collected).
This data is deleted after the chat and will not be shared with any other establishment.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Your information could be shared for credit reference companies to determine credit decisions and prevent fraudulent activities.
The data is also used to contact you about our products and service by email, sms, post and telephone.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to take such action.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the GDPR 2018. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, write, call or email us as soon as possible.
We will promptly correct any information found to be incorrect.
If we do hold information about you we will:
Provide you with a explanation;
Provide you with a copy of the data/information.
Provide you with why and what is held.
Provide you with whom it could be disclosed in law with the GDPR 2018.