Returns and Refunds Policy:
All goods are fully supported by our manufacturers warranty processes. If any goods we supply are found to be faulty within 28 days of delivery then an identical new product or a similar product with better performances (if the same product is not available) will be provided as a replacement as soon as the old product is returned to us. All goods we sell come with one year warranty either by the manufacturer or by us. If we cannot find an exact replacement for the faulty product (due to the product discontinued), then we will supply with a better or a similar product. You have to allow some time for this replacement. To return the product you purchased from us, you should fill RMA (Return Merchandise Authorization) form on our website and our RMA team will get back to you .
Any products returned as faulty will be tested on their return.
We will pay the cost of the return if the goods supplied are faulty or the goods do not comply with the contract.
Goods Damaged in Transit:
Returning with RMA number:
Cancelling your Order:
Customers must return the goods if they cancel the contract. If they fail to do so, they will be in breach of the statutory duty.
Please note this policy does have some limitations and does not apply to business customers. We do not compensate for any consequential loss. For overseas customers, please contact us for return procedure.
If there is a price drop of the product you purchased from us, we will give you the refund for the amount of price drop as long as the price has been changed within the next seven days from your original purchase date. You should inform us in writing with your order numbers (or our invoice numbers) to qualify for this price drop compensation.
If a refund is required for a cancelled product this will only be issued via the original payment method and will be processed once the goods are received back into our warehouse and inspected.
For software products, we cannot accept the return if they are opened.
You will own the goods once we have received your payment in full. Normally we send the invoice together with the goods, but we can send you an an electronic invoice if you prefer. Your legal rights are not affected.
How to return
If you think the product is faulty and you wish to receive a replacement, you have to submit the details to us and fill out the RMA form .
You should prepare the purchase details (order number or our invoice number, date of purchase, the problem, etc) to fill out the form on our website.
You will receive the RMA number from us. Once you receive the number, please write down this number clearly on the outer package and send to us to our Returns Department, AVG Distribution, Unit 58 Kingspark Business Centre, 152-178 Kingston Road, New Malden, Surrey, KT3 3ST.
Once we receive the item, then we will replace it if we cannot repair it.
Normal turn around time is about one week. But in exceptional cases, we have to send to the factory if a replacement item is not available or the item has outer damages or scratches (as we cannot sell those if they are repaired later).
If you wish to return an item for the refund under our 7 day money back guarantee, please follow the same procedure as above.
If the product is DOA (dead on arrival) or the product developed a fault due to a fault from the manufacturer, then we will either arrange the collection or reimburse the return postage charge.
If you have further question on our returns policy, please contact us for more details.