|About Us Av10.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. You can find further information on us from the Corporate Info section of the website.
Our Contact details:
AV10 Unit 58-60 Kingspark Business Centre 152-178 Kingston Road New Malden, Surrey KT3 3ST United Kingdom
Phone: +44 (0)208 942 7575
Phone: +44 (0)208 942 4600
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most credit card (Visa, Mastercard) and debit card payments. If you are shopping from outside of the U.K., then your card company will convert the GBP amount to the currency of your own currency at the applicable rate. (Euro or US Dolloars, etc) This may be affected by the daily fluctuation of the foreign exchange rate. The Euro price listed in our web-site is just a general guide line to give you rough idea and not accurate.
We use the PAYPAL and the SAGEPAY to take the necessary payment authorization. You can choose from PAYPAL or SAGEPAY to complete the CHECKOUT and the payment. PAYPAL is an independent payment service provider which provides most secure and safe payment authorization service. Your card details are encrypted using their most secure encryption software. If you are not sure of PAYPAL or the SAGEPAY but want to send the payment to our account directly, then send us an e-mail with your request or give us a ring with your card details. We dispatch your order only after the payment is received.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you want your order delivered to a different address other than the invoice address (credit card registered address), then we may contact you to identify you. Therefore it is important to leave your landline telephone number (home or work) as well as your mobile number. This is to prevent a possible credit card fraud.
|Shipping And Handling All the items are wrapped using thick bubble wrapping to avoid any damage and protect the goods during delivery. All the items dispatched are insured for additional peace of mind, therefore it is important that you should check before you sign the delivery note when you receive the goods from the courier companies. If you notice any damage from the package, then you should decline the signing and contact us immediately.
In case a customer wants us to deliver the ordered item to a different address other than the invoice (card registered) address, then we will ask to send us further documents to prove the legitimate identity and address unless we can identify the customer using the landline telephone numbers or any other method. We reserve the right to decline sending to a different delivery address and may be able to deliver to the invoice (card registered) address only in some cases. We will always try to contact the customer beforehand if we have to send to invoice (card registered) address.
|Delivery Schedule AV 10 employs a number of couriers and offers a variety of shipping options to suit your individual needs. We monitor these companies closely to ensure that our service stays efficient and our rates remain competitive. Normally we use the next day delivery service and the delivery is made only during the weekdays (Monday to Friday except Bank Holidays). In case there is a special request from a customer, we can deliver on Saturdays with an additional cost. We will normally send your order to you within 2 to 3 business days from the date of order. International orders are generally delivered in under seven working days depending on the delivery option and stock availability. The following courier companies currently work with us ; The U.K. Royal Mail, The Parcel Force, CityLink, TNT, DHL, etc.
|Back Orders If your item is not in stock, we will back order for you. In this case we will always inform you by way of e-mail or by telephone so that you can know what is happening. You will always be e-mailed with the option to cancel your order if you would rather not wait. Most items are in stock and we try to update the stock availability in the relevant product description page in case a certain item is not in stock.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you are a business customer from other EU member countries and registered with your own country's VAT, then we can issue a Zero VAT invoice under the condition that you provide your VAT number and the copy of the VAT certificate issued by the related government authority from your country.
Waste Electrical and Electronic Equipment (WEEE)
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
EC Directive on Waste Electrical and Electronic Equipment (WEEE)
The Waste Electrical and Electronic Equipment (WEEE) Directive was agreed on 13 February 2003, along with the related Directive on Restrictions of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS).
What are ' AV10 ' obligations according to the WEEE Directive?
As a distributor of WEEE AV10, must facilitate the take-back of household WEEE from UK consumers and has decided to fulfill its obligations in this area by offering free in store take back. Distributors supplying new electrical or electrical equipment (EEE) have to ensure that waste electrical and electronic equipment (WEEE) from private households can be returned to them on a one-to-one basis providing that the WEEE returned is of equivalent type to and has fulfilled the same function as the new EEE purchased. For example, an old media player can be returned when purchasing a new media Player regardless of the brand and where the old one was originally purchased.
How do I return my WEEE (waste electrical and electronic equipment) to AV10 ?
As soon as you have purchased a product from Av10, please email firstname.lastname@example.org with your order number, name, address and the WEEE product that you wish to return to us, to dispose of safely. We will then include a bag with your order, allowing you to return the WEEE product to us at a time convenient to yourself.
Are there any other ways of disposing of my old electronic equipment?
Old electronic equipment that still works can be given to charities or why not try ebaying it and earn a bit of money for yourself? Either of these suggested methods will prolong the life of the electronic equipment and reduce their impact on the environment.
|Credit Card Security When you complete the Checkout you will see the PAYPAL logo and will be transferred to the Paypal paymen area to make the payment. If you have the paypal account, you can easily make the payment using your account balance. If you do not, you can easily create an account and make the payment using your credit or debit card. Paypal is an independent payment service provider who supplies most secure payment service. All your credit card details are encrypted using their encryption system for the payment authorization purpose only, and will not be stored anywhere. You can see the SSL logo appearing in your PC when you are in the payment area. If you are not sure of any of these payment service providers, you can send the payment to our bank account directly, or send us a cheque, then you can contact us by sending an e-mail or by telephoning us. You can even call us over the phone with a credit or debit card and make the payment. Your card details will be destoryed as soon as the payment is complete.
If you are sending payment to our bank accout direclty, please send the payment to our bank account shown as below.
Bank Name : Barclays Bank
Bank Address : 82/84 High Street, Epsom, Surrey, KT19 8BH , U.K.
Sort Code : 20-84-20
Account Number : 33451445
Account Name : AVG Distribution
We will send you the goods as soon as the cleared fund is received.
Please contact us if you have any question.
|Guarantee Our standard warranty is one year from the date of purchase unless stated otherwise. Any fault should be reported in writing, then we will advise how to return the item to us. Our warranty terms is that the item should be returned to us at the expense of the purchaser for the testing/repairy or the replacement. If an item without any fault has been returned to us, then we may charge the return postage charge. If a faulty item has been dispatched or the item does not work when received (D.O.A.) then this should be reported to us within seven days from the date of delivery for an immediate exchange or the full refund. We will also refund the return postage charge if D.O.A. (dead on arrival) item has been dispatched.
If the item purchased has been discontinued within the warranty period and cannot be repaired for some reason, then we will replace it with a similar item. In case of replacement with any other product, then the present market value will be used to offset or for an exchange.
Even after one year from the date of purchase, we still try to help with any faulty product and can send to our supplier (domestic or overseas) for the repair at the minimum cost on behalf of our customers. For drivers or firmware updates, we advise our customers to visit the manufacturer web-site or contact the manufacturer direclty though we try to help as far as we can.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)208 942 7575, 4600 (International +44 208 942 4600) or write to us at AV10 Unit 58-60 Kingspark Business Centre 152-178 Kingston Road New Malden, Surrey KT3 3ST United Kingdom
Returns Policy If for any reason you are not satisfied with your purchase, you can return it to us in its original and unopened condition within 7 days and we'll issue you with a full refund less the delivery charge (or the actual delivery charge in case the delivery charge is included in the price) and the payment collection service fee of minimum 3.0% which we have to pay.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
To be eligible for a refund, the intention to return should be notified to us in writing and authorized. The returning goods should contain all its accessories and should be in re-sellable conditions.
If the goods have been used or not in a re-sellable condition, then the refund may be rejected or higher re-stocking fee will be applicable.
Your legal rights are not affected.
If you need further information on our return policy, please send your enquiry to email@example.com.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm